Shipping policy
Shipping area
We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
Shipping cost
Standard shipping: $0.00 for all eligible orders. Applicable sales tax, if any, is calculated separately and shown at checkout.
Processing and delivery estimates
Order processing: 1-2 business days.
Shipping transit: 3-7 business days after dispatch.
Estimated total delivery: 4-9 business days after order and payment confirmation.
Business days are Monday through Friday, 9:00 AM–6:00 PM (UTC-5), excluding U.S. federal holidays. Orders confirmed outside business hours, on weekends, or on holidays begin processing on the next business day. Delivery times are estimates, not guaranteed arrival dates.
Carriers
We use USPS, DHL, UPS, or FedEx, depending on the shipment and destination. The carrier used for your order will be identified in the shipping confirmation. Not every carrier is available for every order.
Tracking
We email tracking details after dispatch. Allow 24-48 hours for the carrier's tracking page to display its first updates. Contact info@brolgaco.com if tracking remains unavailable after that period.
Address changes and cancellations
Check your address before completing checkout. To request a change or cancellation, contact us within 24 hours of placing your order. We cannot guarantee changes after dispatch. If a package is returned because an address is incomplete or incorrect, contact us to arrange the next step; any proposed additional charge will be disclosed for your approval.
Delays and delivery problems
If we cannot ship within the stated processing period, we will notify you, provide a revised estimate when available, and offer the option to agree to the delay or cancel for a refund. Where required, we will cancel and refund an unshipped order if we do not receive the consent needed to delay it.
If a shipment is late, lost, or marked delivered but not received, email us with your order number. We will help investigate with the carrier and arrange an appropriate resolution. A carrier scan alone does not eliminate your rights regarding an undelivered order.
Damaged or incorrect deliveries
Please report visible damage, quality problems, or incorrect items within 3 calendar days of delivery, with photos where possible. Keep the packaging while we review the issue. See our Refund Policy; this reporting request does not replace the 30-day return period or limit applicable consumer rights.
Shipping support
Brolga Co
Operated by BROLGA CO INC
Website: https://brolgaco.com
Email: info@brolgaco.com
Phone: 【--】
Address: 126 COUNTY ROAD 104, OXFORD, MS 38655, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays