Refund policy
30-day returns
You may request a return within 30 calendar days after delivery. This includes change-of-mind returns and returns for damaged, defective, or incorrect items. Start your request by emailing info@brolgaco.com with your order number and the reason for the return.
Return condition
For a change-of-mind return, the item must be unused, clean, and complete, with its accessories and original packaging. You may open the package to inspect the item. If packaging is missing, contact us before shipping it back so we can discuss suitable protective packaging.
The unused-condition requirement does not apply when a defect is discovered during normal use. Damage caused by misuse, unauthorized modification, or failure to follow the instructions is not treated as a product quality defect. This does not limit rights that cannot be excluded by law.
Damage, quality problems, or incorrect items
Contact us within 3 calendar days after delivery to report visible damage, a quality problem, or an incorrect item. Provide photos of the item, shipping label, and packaging where possible. This helps us investigate promptly; it does not shorten the 30-day return window or remove rights for defects discovered later.
How to return an item
Email us before returning the item. We will review your request and provide return instructions and, where applicable, a prepaid shipping label. A request submitted within 30 days will not become late because we take time to respond. Package the item securely and retain your return tracking receipt.
Return address:
BROLGA CO INC
126 COUNTY ROAD 104
OXFORD, MS 38655
United States
Return shipping and fees
For change-of-mind returns, the customer pays return shipping. The carrier's actual charge depends on the parcel and service selected.
For confirmed product quality problems, shipping damage, or incorrect items, Brolga Co pays the return shipping cost. Contact us for a prepaid label or written shipping instructions before purchasing postage.
We do not charge a restocking fee. For an approved return, we refund the amount paid for the returned item, including applicable tax. Our original standard shipping charge is $0.00, so there is no original shipping fee to deduct or refund.
Refund timing
After receiving and inspecting the return, we will email you the approval decision. Approved refunds are credited to the original payment method within 5 business days after approval. If the refund has not appeared by then, contact us so we can check its status with the payment provider.
Exchanges
We do not offer direct exchanges. Return the original item under this policy and place a separate order for the item you want. Availability and current prices apply to the new order.
Cancellations
Contact us within 24 hours after placing an order to request cancellation. If the order has already shipped, use the return process. When a paid order is canceled and its refund approved, the same 5-business-day refund timeline applies.
Return support
Brolga Co
Operated by BROLGA CO INC
Website: https://brolgaco.com
Email: info@brolgaco.com
Phone: 【--】
Address: 126 COUNTY ROAD 104, OXFORD, MS 38655, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays