1. Where do you ship?
We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
2. Is standard shipping free?
Yes. Standard shipping is $0.00 for eligible orders. Applicable sales tax is shown separately at checkout.
3. When should my order arrive?
Processing takes 1-2 business days and shipping usually takes 3-7 business days after dispatch. Estimated total delivery is 4-9 business days after order and payment confirmation. Business days exclude Saturdays, Sundays, and U.S. federal holidays.
4. Which carriers do you use?
We use USPS, DHL, UPS, or FedEx, depending on the shipment and destination. Your shipping confirmation identifies the carrier.
5. How do I track my order?
Use the tracking link in your shipping confirmation. Initial tracking updates may take 24-48 hours after dispatch to appear.
6. Can I change or cancel an order?
Email info@brolgaco.com within 24 hours after placing your order. We will try to help, but changes or cancellation may no longer be possible after dispatch.
7. Can I return an item if I change my mind?
Yes. Request a return within 30 calendar days after delivery. Change-of-mind items must be unused, clean, and complete. You pay the return shipping cost. See the Refund Policy for packaging and return instructions.
8. What if an item arrives damaged, defective, or incorrect?
Email us within 3 calendar days after delivery, with your order number and photos where possible. Brolga Co pays return shipping for confirmed quality problems, shipping damage, or incorrect items. The 3-day reporting request does not replace the 30-day return window or limit applicable consumer rights.
9. Do you charge a restocking fee?
No. There is no restocking fee.
10. When will I receive my refund?
After the return is received, inspected, and approved, the refund is credited to your original payment method within 5 business days after approval.
11. Do you offer exchanges?
We do not provide direct exchanges. You can return an eligible item and place a separate order.
12. Which payment methods can I use?
Available methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. The options displayed at checkout apply to your order. Prices are in USD.
13. How do I choose an air purifier or another appliance?
Check the individual product page for dimensions, specifications, included accessories, and operating requirements. Contact us if a detail is unclear. A purifier, humidifier, dehumidifier, fan, heater, and air quality monitor perform different functions; choose for the need you want to address.
14. When can I contact customer service?
Email info@brolgaco.com. Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5). Closed: Saturdays, Sundays, and U.S. federal holidays.
15. Where do I send an approved return?
BROLGA CO INC, 126 COUNTY ROAD 104, OXFORD, MS 38655, United States. Contact us first for return instructions.